Customer care

Return, exchange & refund policy

customercare@justsilverjewellery.co

  1. 01

    48 hours

    To report an incorrect order, with clear images or videos of what you received.

  2. 02

    7 business days

    For an approved refund to reach your original payment method, once inspected.

  3. 03

    Unworn

    Pieces must be unused and returned in their original packaging.

If something is wrong

How a return works

  1. 01

    Tell us

    Within 48 hours of delivery, with clear images or videos of the piece.

  2. 02

    Send it back

    Unused, unworn and in its original packaging.

  3. 03

    Inspected

    We check the piece as soon as it reaches us.

  4. 04

    Refunded

    To your original payment method within 7 business days.

Due to the nature of fine silver jewellery, returns and exchanges are accepted only in the cases set out below.

RETURNS & EXCHANGES

  • Returns or exchanges are accepted only in cases where an incorrect order has been delivered
  • Any such issue must be reported within 48 hours of receiving the product, along with clear images or videos
  • Products must be unused, unworn, and returned in their original packaging

ITEMS NOT ELIGIBLE

Custom-made, personalised, made-to-order, or discounted items are not eligible for any kind of return or exchange.

REFUNDS

Approved refunds will be processed to the original mode of payment within 7 business days after the returned product has been received and inspected.

CANCELLATION POLICY

  • Orders once confirmed and processed cannot be cancelled
  • Just Silver reserves the right to cancel any order due to stock unavailability, pricing discrepancies, or suspected fraudulent activity

In such cases, a full refund will be processed within 7 business days.

Returns & Refunds → International Orders

RETURNS & EXCHANGES

Due to logistical and regulatory constraints:

  • International orders are not eligible for returns or exchanges, except in cases where the product received is incorrect
  • Any such issue must be reported within 48 hours of delivery with clear images or videos
  • Products must remain unused, unworn, and in original packaging

REFUNDS

Refunds, if approved, will be processed within 7 business days after verification. Shipping, customs duties, and taxes are non-refundable.

ORDER CANCELLATION

  • International orders cannot be cancelled once confirmed
  • Just Silver reserves the right to cancel an order due to stock unavailability, compliance issues, or suspected fraudulent activity

In such cases, a full product refund will be processed within 7 business days.

Returns & Refunds → All Orders

HOW TO RAISE A REQUEST

Write to us within 48 hours of receiving your order, with clear images or videos of the product, at:
E-mail: customercare@justsilver.co

COLOUR & FINISH VARIATION

  • The colour and finish of a piece may vary slightly from its photographs because of screen settings, photography lighting, and the natural character of silver, stones and enamel
  • Minor variations of this kind are not manufacturing defects and are not eligible for return or exchange
  • Slight irregularities in handcrafted pieces are part of their character, not defects

CUSTOMER SUPPORT

Our team is available seven days a week, 10 am to 7 pm IST. Please write to us at:
E-mail: customercare@justsilver.co

We are here to help

Still have a question?

Our team is available seven days a week, 10 am to 7 pm IST, including for orders from outside India.

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