Customer care

Frequently asked questions

Quick answers about our silver, delivery, returns and care.

11 questions

Our silver

Just Silver specialises in fine 925 silver jewellery. Select collections may also feature 999 fine silver, clearly mentioned in product descriptions.

Yes. All our jewellery is crafted using genuine silver of stated purity. Minor variations are a natural characteristic of precious metals and handcrafted jewellery.

Delivery

Orders are dispatched within 7 business days and delivered in 3–6 days, anywhere in India. Shipping is free on every order within India.

Yes. Shipping is free on every order delivered anywhere in India.

Orders on our website are delivered within India. To order from outside India, write to us at customercare@justsilverjewellery.co with the pieces you would like and your delivery address. We ship to all locations on request; customs duties and taxes are paid by the customer.

Returns & refunds

Returns or exchanges are accepted only if an incorrect order has been delivered. Report it within 48 hours of receipt with clear images or videos; the piece must be unused, unworn and in its original packaging.

No. Custom-made, personalised, made-to-order, or discounted items are not eligible for return or exchange.

Orders cannot be cancelled once they are confirmed and processed. If we ever have to cancel an order, for example because a piece is out of stock, a full refund is processed within 7 business days.

Approved refunds are processed to your original payment method within 7 business days after the returned product is received and inspected.

Care

Silver may naturally oxidise over time. This is not a defect and can be easily managed with proper care.

Payments

All prices are listed in INR.

We are here to help

Still have a question?

Our team is available seven days a week, 10 am to 7 pm IST, including for orders from outside India.